The rooms were nice/fine. We ate at the hotel and the food was very good- the restaurant dining area and bar were quite understaffed and took longer than normal to get food, drinks and service, but the people that were working were doing their absolute best. The lobby and bar there were very nice as well. The location is very convenient since it is right across the street from the CHI Center.
Getting our room was a little frustraging. We arrived after the stated check in time and were told that our room was being cleaned and needed to be inspected and it wasn't ready, but would be 'soon', which was pretty frustraing because we had dinner reseervations and needed to get ready. Took nearly an hour for them to call us and say it was ready. The check in staff was very friendly and professional, however.
We attended a concert and after the concert, the lines to the elevators were VERY long. I would have gladly used the stairs, but was told that wasn't an option for some reason. It took over 20 minutes just to get into the elevator to get to our room, which I find ridiculous since there are obviously stairs.