It is a very good hotel, comfort, very clean, quiet, secure and close to very good restaurants and to Stanford that was the purpose of my trip. The staff during the day could improve their language skills just in case that something special come up, they can explain to you in detail the situation. As an advice, if you are going to make your reservation and payment through expedia with very short notice , please assure that Expedia informe properly and on time to the hotel, in order to avoid misunderstandings.