Best Western Plus was 'there' when I desperately needed them. I had booked a Vrbo that turned out to be a disaster...booked BW last minute. The room was clean, comfortable, safe, warm and very last minute. I was surprised that room service changed out the linens, I did not expect that. I hung the bath towel, made the bed and they changed everything, anyway. However, they did not leave a replacement bath mat, hand towel or wash cloth for the ones I had only used once. Not very eco-conscious. I had only slept on one side of the bed and they changed the sheets, anyway...