The staff, their zeal to be of service, welcoming spirit and responsiveness, their unwavering attitude to go above and beyond is a rarity. We stayed twice in a short span of one week. The cleanliness, greenery and welcoming feeling is unparalleled. Truly a gem of a hotel in this city and indeed deserves a 10 * rating.
I would like to call out Mayank, the front office manager, who went steps further to accommodate our requests and get us the suite we wanted. He showed us 3 suites to choose from. The entire staff is ready to assist, and you don’t need to follow up again.
Housekeeping crew, especially Kunal, needs to be commended for his spirit of service, and following the Oberoi dharma, as he said. Very professional, courteous.
Chef Shakti and his team are someone we adore a lot. The chef took personal care of the guests, and always went above and beyond. He remembered our culinary choices and likings, especially of our son, and took great effort and time to suggest and explain different dishes and made custom/special dishes we requested for. The food was delicious, and I am amazed how observant and detail oriented the team is.