I booked a two bedroom suit. Upon entering it I noticed it had not been vacuumed. Upon further examination the stove had food stuck to it, the furniture was full of dust, there were wrappers on the floor, one bedroom had a bunch of change on a nightstand and the bathtub had dirty washcloths in it. When I complained to the front desk they immediately took care of me; however, did not have another two bedroom nor did they have a room large enough for my family (4 of us) to stay in together. We were split between two rooms- which is difficult as one of our children has severe medical complexities. Those rooms, while cleaner than the first, also had issues with hair in the bathtub, on the shower curtain, and the kitchen areas needed to be swept.
I did not get the lady’s name who helped us at the front desk, but I will add that she was amazing. She was super apologetic about the first room and moved people around so that we could at least be on the same floor. Her customer service was ten stars.