We reserved a suite for 6 people. There was only bedding for 4. We waited an hour (11:00PM to midnight) to receive our bedding, it never came. We were told housekeeping went home, but they had sheets, one pillow, a comforter at the reception for us, but no comforter cover. She said they don’t provide those, despite them being on the other beds in our room.
Missing towel, took an hour but housekeeping finally came with some.
No bathrooms or showers in the pool area. Must go out in the lobby to go to the bathroom.
The lady said our room number out loud several times, very unprofessional and unsafe to say it so loud in front of many other guests. Other hotels usually point to the key card.
Breakfast ends at 10:00 on Sunday, which is unusually early. Something one can plan for I guess, but other difficulties at the airport made us wish it went on longer..
They held 50$ on our credit card despite having already paid for the room. It feels like something that is done in a low budget hotel where people often break things and steal hotel equipment, not something that would be done in a Hilton chain hotel.
Sofa bed was in terrible condition, springs were stretched out and kids sank really deep in it.
Does not have an airport shuttle.
Other then that, 👍