We checked inlast night and the gentleman at the front desk told us that we have complimentary hot plate breakfast and showed us where to go. We phone before going to bed and asked for details on this and was told that it is that it starts 8am -11am.
While having breakfast, the staff told us that we are not covered for the breakfast. Had we known, we could have eaten breakfast elsewhere.
I spoke with front desk, they said that because we booked with Expedia, no complimentary breakfast is covered.
Wrong information was given by the gentleman yesterday, and yet we have to pay for this.
The gentleman was in training. But is it the customer's part to pay for his training?
I do not like to get any repercussions from sending this feedback, but I think there is a better way of handling this situation.
Thank you.