Not the best experience when comparing this hotel with other RIU I have visited in other countries. In regards with the staff and service crew overall, ones very friendly, others not much, highlighting a girl called Cindy, who was very impolite, unfriendly, almost rude, with ver low service-oriented attitude. This kind of people leave the hotel's reputation on the floor. Additionally, a black out took place, apparently in the entire island. No the hotel's fault but its power generator was not properly working. Almost 1 hour with no service, having had to eat in the dark and what was worse, with no air conditioning, considering the high temperatures. A hotel of this league should be prepared for this type of eventualities.