Things that were not good: 1) I went to the front desk with an armload of dirty clothes and asked where the guest laundry was. They told me where it was, which was about 150 feet away, down 2 hallways. I get there, ans and there's a sign there that reads Laundry Supplies are Available in the Pantry, which is by the front desk. Had to walk all the way back to the front desk and back to the laundry. The person at the desk should have told me that soap was in the pantry. 2) I asked for more toilet paper at the desk at 8 AM and at 6 PM the TP still hadn't been delivered to the room. 3) At check in they told me that breakfast was 6 to 10 AM. We ate there the next morning and while eating, we were presented with a bill for $37 for breakfast. Nobody told us that breakfast cost $16.95 per person, then we noticed a little 18" wide sign, on the wall about 10 to 11 feet above the floor, which is an inconspicuous place. I believe management was hoping that guests would assume that breakfast was complimentary (like it has alwas been in every hotel I have ever stayed at), get their food, then find out that it's $17 a person. Won't be staying here again.