Booked a premium room, expected much better, explained to them my wife is disabled and has mobility issues, the photos on your page showed large room with comfortable sesting. We had a small room with just 2 dinning room style chairs, not at all suitable for a disabled person, i took this up with reception who insisted it was a premium room , this room upset my wife to the extent i had to take her home the next day missing a family wedding, other issues, they knew she had mobility problems so put us in upstairs room quite a distance from entrance, no usb points in room , poor finish around bath room , the whole hotel is in need of a complete update and refurbishment, roof leaking in corridor, disabled access is very poor, on the plus side friendly staff and food is good but a little pricey, if i had the time to find a alternative hotel at short notice I would have walked out after seeing the room, I will ne making a complaint to their group head office