4/10 Regular
22 abr. 2025
This review was hard to write. I’ve waited a week to reflect on what to say. The staff at this resort are incredible. They go out of their way to make you happy and do anything possible to make your stay comfortable. However there is a major water issue throughout this resort.
Cons: Although we booked through Expedia this was a more expensive hotel for Indonesia. It is listed as a 5 star. It is not. You can see the leaks in the hallways, ceilings, and smell the mold. They are working on the issues but it is huge. If you walk through the building you will see ceiling missing in places.
We were here 5 days and day 3 a water leak started in our ceiling in our bathroom. The mold is in the shower and behind the sink.
I did speak to the manager and he was gracious. Offered to change rooms but what was the point. It’s through out the building. He sent us beautiful desserts. This was honestly out of his control. The owner needs to sink money into this.
Pros: Staff is amazing. Beautiful pool. The view from the lobby is spectacular. There is a free shuttle multiple times a day to take you into town. Staff is more than happy to do this. You are able to rent scooters or cars directly at hotel. The women there is so helpful and has great suggestions. The breakfast had many options. A huge buffet.
I wanted to be able to recommend this hotel because if the staff but simply can not. Do not stay here until the fix their water issues. You will regret it. It is not worth the money
James
Opinión verificada de un huésped de Expedia
