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Castello City Hotel

4.0 star property
Unwind by the rooftop view or indulge in delicious Greek cuisine. Experience attentive concierge services and convenient amenities that make you feel right at home.

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Photo gallery for Castello City Hotel

Aerial view
Exterior
Hypo-allergenic bedding, memory foam beds, in-room safe, desk
Lounge
Exterior
Located near Heraklion Port, Castello City Hotel offers a warm welcome with a rooftop terrace and ocean views at The 5th floor restaurant. Indulge in Greek cuisine for breakfast, lunch, or dinner while connecting to free WiFi; the staff has made an impression on previous guests with their helpful service.

Reviews

7.8 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Connecting rooms available
  • 24/7 front desk
  • Laundry facilities
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Rooftop terrace
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business center
  • Conference center
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is $61
$72 total
includes taxes & fees
Feb 21 - Feb 22

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, City View

Deluxe Room, City View | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Deluxe Room, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, Sea View

Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Deluxe Room, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Deluxe Triple Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Family Room (Family)

Family Room (Family) | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Family Room (Family)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
  • 24 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Double or Twin Room

Double or Twin Room | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Double or Twin Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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8.8 out of 10, Excellent, 774 reviews
The price is $66
$77 total
includes taxes & fees
Mar 6 - Mar 7
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About the neighborhood

Map
62 Martyron 1, Avenue, Heraklion, Crete Island, 71304

What's nearby

  • Historical Museum of Crete - 13 min walk
  • Heraklion Loggia - 15 min walk
  • Heraklion Town Hall - 15 min walk
  • Heraklion Archaeological Museum - 18 min walk
  • Heraklion Port - 3 min drive

Getting around

  • Nikos Kazantzakis Airport (HER) - 17 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Κρητικός Φούρνος - ‬6 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Coffee Island - ‬9 min walk
  • ‪Kαφενείον ο λάκκος - ‬11 min walk
  • ‪Manitu Sunset Bliss - ‬9 min walk

About this property

Castello City Hotel

Castello City Hotel features a rooftop terrace and puts you just a 5-minute drive from Heraklion Port and Heraklion Archaeological Museum. For a bite to eat, guests can check out The 5th floor, which serves Greek cuisine and is open for breakfast, lunch, and dinner. Other highlights at this eco-certified hotel include a bar/lounge, a snack bar/deli, and a terrace.

Languages

English, French, German, Greek, Italian

At a glance

DONE

Hotel size

    • 68 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free offsite parking within 328 ft
    • Street parking available
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

Working away

  • 24-hour business center
  • Meeting room
  • Computer station
  • Conference center (70 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1981
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • Television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Memory foam mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The 5th floor - Overlooking the ocean, this restaurant specializes in Greek cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 15 per vehicle (one-way)
  • Late check-out can be arranged for an extra charge of EUR 25 (subject to availability)
  • Safes in guestrooms can be used for EUR 2 per night

Children & extra beds

  • Babysitting is available for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Property Registration Number 1039Κ013A0004300

Also known as

Castello City
Castello City Heraklion
Castello City Hotel
Castello City Hotel Heraklion
Castello Hotel
Castello City Hotel Crete/Heraklion
Hotel Castello City
Castello City Heraklion
Castello City Hotel Hotel
Castello City Hotel Heraklion
Castello City Hotel Hotel Heraklion

Frequently asked questions

Does Castello City Hotel offer free cancellation for a full refund?

Yes, Castello City Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Castello City Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Castello City Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Castello City Hotel?

Yes, an airport shuttle is available. The charge is EUR 15 per vehicle one-way.

What are the check-in and check-out times at Castello City Hotel?

You can check in starting at 3:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 25 (subject to availability). Express check-in and check-out are available.

Are there restaurants at or near Castello City Hotel?

Yes, The 5th floor offers Greek cuisine and ocean views.

What's the area around Castello City Hotel like?

Castello City Hotel is a short 18-minute walk from Heraklion Archaeological Museum and 10 minutes' walk from Natural History Museum of Crete.

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Castello City Hotel Reviews

Reviews

7.8

Good

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very good

For a short city trip i like this hotel as staff is friendly and highlight of each stay as always the rooftop bar/restaurant. Breakfast was good, even always the same, but with the big variety you can always find something different. Only thing should be improved are the beds as mats are too soft and also the pillows.
Matthias, 3-night trip

10/10 Exceptional

Everything was perfect. Great rooms for a family. Excellent 5th floor breakfast/dining room. Great food and view. Just FYI. Parking is off site and a 5 min walk away.
Dimitra, 1-night trip

6/10 Good

Horrible parking arrangement.
Gregory, 1-night trip

10/10 Exceptional

Everything was excellent. Giorgos, front desk/concierge, was super professional and knowledgeable. The dinner server girls at the 5th floor restaurant were really nice and attentive. I highly recommend this hotel.
Maribel, 3-night trip

10/10 Exceptional

Lovely hotel - Wondeful reception staff
Check in was really good, two staff members were very helpful, cheery and smiled. Rooms are very clean, beds are amazing, lovely shower. Breakfast was excellent and great to be able to take breakfast at 7am before leaving for Port. Staff helpful with travel questions and arranging taxi. Also helped with laundry cleaning and providing the service for cheap €12. Amazing staff member on check out, same as check in, greeted with a smile and very helpful arranging a taxi to Port.
Robert, 3-night trip

10/10 Exceptional

Excellent place to stay, very well located and a good value for money. Very friendly staff. Keep it up.
Satish W, 4-night trip

10/10 Exceptional

Very convenient as it is located on the heart of the town. Staff were friendly & helpful. Price is very reasonable & the food are excellent.
Yani, 4-night trip

10/10 Exceptional

A fine hotel for the price. Close to everything.
William, 4-night trip

2/10 Poor

AC was broken, had an infant sleeping in the heat of the night. Did not go well. Staff was good and helped as much as they could.
Darren, 1-night trip

4/10 Fair

No pool, room very small.
Jose, 3-night trip

2/10 Poor

Overall the service is not good
Xiaoxu, 4-night trip

8/10 Very good

It's ok - it's nothing fancy, not so comfortable
It was ok for one night stay. The place feels shabbier in reality than on the pictures. The lobby had a strange odor and the bed was rather a small double bed (1.40m) and the room smaller than expected. Nevertheless, it was ok for one night stay, good location, 24 hours reception, good breakfast (much better than what we've expected), and quite clean. We paid a very good price so it was a very good value for money for this stay.
Assaf, 1-night trip

4/10 Fair

Bummers
I enjoyed the breakfast. After that it was downhill. There was an extremely noisy party going on of 50 teenagers plus another of 25 young adults. Slamming doors, loud laughter in the halls. Knocks on my door, pounding on the walls… They were on all floors. Bed is not good Shower floods. But mostly… I asked three different people if I could keep excess luggage in their storage until my return on Friday from Rhodes and I was told that both Linda and I could do it with no problem. Yet, after packing for the four days in Rhodes carefully in other cases, I was told by the clerk at the desk that 5am morning of departure,I could not. Why was t I told before? Earlier? It was terribly upsetting having to completely repack moments befor getting into my cab.
Judy, 5-night trip

8/10 Very good

Λίγο ακόμα...
Μερικές λεπτομέρειες, όπως η τοποθέτηση του ρολού σε άλλο σημείο του μπάνιου ή η κακή επιλογή μηχανής καφέ στο πρωϊνό, αφαιρούν πόντους... Ακόμα, λίγο ζεστά τα κρουασάν στο πρωϊνό, που ήταν πολύ πλούσιο...
GEORGIOS, 2-night trip

8/10 Very good

Denis, 3-night trip

10/10 Exceptional

Levin, 5-night trip

8/10 Very good

1-night trip

10/10 Exceptional

Sehr freundliches Personal. Großes ruhiges Zimmer mit Meeresblick.
Herbert, 1-night trip

8/10 Very good

Jon, 1-night trip

10/10 Exceptional

desayuno rico. bien ubicado, un poco viejo el hotel
ana e, 2-night trip

10/10 Exceptional

Todo perfecto.
Enzo, 2-night trip

6/10 Good

Eranuhe, 1-night trip

10/10 Exceptional

Bob, 4-night trip

10/10 Exceptional

Gary, 1-night trip

10/10 Exceptional

Nous avons passé un super sejour au castello city hotel. Nous avons été tres bien accueillis par Miltos.Et George nous a donné des supers conseils.On les remercie encore beaucoup.Sinon l hotel est tres propre.Le petit dejeuner fabuleux avec une vue imprenable sur Heraklion.
Sophie, 2-night trip