Our family requested an early check in. I am a single mother, my daughter has a disability and I told the hotel I booked that morning as my mother broke both femurs and we have been at the hospital for two weeks. Upon arriving at noon, the staff said check in was 4pm and if we could get in earlier they would let us know. We were in room 102. We spoke to other guests who were able to check in early and they told us that these rooms were cleaned. Sharon, the owner had staff hold off checking us in until 4pm. I was happy outside, as was my other daughter, she saw that my daughter with the disability was sitting in the lobby and chose to make her wait.
At 4pm when Sharon chose to give us the room she told us that check out is 11am (normal - we would leave the room). She explained NOT THE ROOM - THE PROPERTY!! Sharon told us, that 11am means VACATING the entire property. I explained to her that we were sitting outside with people that checked out and they were today they could enjoy the property. 😞 She said if she saw them she would tell them to leave, she never came out to ask them and this lovely couple stayed until 8pm! To note this couple is Caucasian. I don’t know if I am being racially profiled.
Please take note when BOOKING - YOU MUST LEAVE THE PREMISES ON CHECK OUT DAY AT 11AM. Not only your room the hotel THE PROPERTY.
My suggestion is go to Deethurst, Fern, Taboo, Tapatoo - anywhere else.