To start, the hotel did not have the room we reserved. We asked them to upgrade us or give us a refund and we’d find somewhere else to stay. At first, the receptionist said yes and showed us the upgraded room. We agreed to take the upgrade and forget about it, even tho it still was not a room with two beds which we required. After agreeing, he said, “actually if you want that room that will be an extra 160 euros per night” which is more than we were paying for the room we booked! We got frustrated with this and said we’d be back after we got something to eat. My 70 year old mother then wanted to go back in and hear other people checking in to see if they were getting the room we booked, and he wouldn’t let her in the building!! He saw her jiggling the doorknob and refused to unlock it, one of the other guests ended up sheepishly coming to the door and opening it for her (he had an unlock button at the desk). We called Expedia and tried to get refunded and they could not get us a refund after speaking to this horrible man at the front desk, who contacted his manager. We show up at around 9pm and he still did not want to unlock the door for us to enter the lobby. Once entered, he had a look like “why are you here?” We said you denied our refund and we want our key. Once getting inside the room, it was clear this is not a 4 star hotel. The walls and doors were banged up, the caulking had mould growing in it. Avoid. Hotel Maxime a block away had the nicest front desk helping us!