HORRIBLE customer service. The maids came into our room (while we were still guests at the hotel!) and threw out alllllll of our food and water!!? Tried to then get water from the faucet (elderly family member needed to take medication) and it was almost as yellow as urine. Front desk said, “oh don’t trust the plumbing water”. I asked 20 times (recorded) if this was explained at check in, he refused to answer (reporting the water issue to cali officials). Proved all of this to the front desk clerk, the guy then pretended to take my info to contact me and would offer a discount, neither happened. Did not even bother just offering a freakin bottle of water, after THEIR MAID admitted they trashed all of the water we had just bought to have on hand.
Elevator would go down instead of up, got stuck on it repeatedly.
Location IS great, but there are several places that offer the same great location, staying at one of them instead is my recommendation.