Our door on the bathroom was broken and it is like a barn door so as a disabled veteran I was unable to lift the door closed. I also had my 12 year old daughter with me who couldn't lift the door, so if my husband was not in the room we couldn't close the door. They asked me what they were to do and said they were completely booked. We had to struggle through this but I am awaiting some sort of compensation back, since we were there for my father in law's funeral service, we did not want issue with a hotel stay that was supposed to be higher price for better quality. They also gave me a receipt for another person's stay, so it had the person's address, dates they stayed and last four of their credit card number. Definitely do not feel secure about my information with this location. Furthermore, there is no breakfast there. So many people like me, woke up and came down looking for breakfast and there was none. I have stayed in a few different Aloft hotels but this is the worst ever.