Upon arrival we were met by a friendly receptionist who explained that we were being upgraded free to the master suite and the room was being cleaned and prepared, this was no longer than 30 minutes wait. The room was fantastic and spacious arranged over two levels albeit we only used the lower level. The bed is a double which looks small in the huge space but was amazingly comfortable. There was a fridge in the room and a spa bath. The room was on the top floor with no lift so for some this may be a concern but didn’t bother us. All encounters with the staff were excellent and they were always friendly, with even the chambermaid being smiley and saying good day.
Some reviews have commented on the distance to the town ( long walk up a big hill) and we walked it once which took some 30 minutes, however the hotel staff pointed out the nearby tram stop and gave us a free map. The trams are very frequent (every few minutes) and take 3 minutes into town, we alighted after two stops at Centrum by the shopping centre and walked from there.
All in all it was a very pleasant stay, quiet, relaxed and convenient.
We didn’t have breakfast at the hotel as it was 30 PLN per head, instead we opted to breakfast in town which was circa 15 PLN each.