I think that the best way to describe the experience is amazing location, good infrastructure and lousy service. Don’t stop going to Playa Samara because of this Hotel, what a beautiful place, the problem of the hotel is not to think about the customer, one of the things that happened was that the air condition of the villa was broken, they tried to fix it all the afternoon but at 10 pm they decided that it really was broken so they opened a door to a small room next to the villa, in this room we had air condition and access to the villa, the next day at 1 pm they told us that we had to live that room because they needed it and that they will keep working to fix the air condition, I told them to fix it first and then we will move, we argue for a while, we stayed with the room next door and in the afternoon they told us, they are going to let us stay in the room for the night and next day will see.
This is just an example of some of the things that happened, they made an amazing effort to ruin our vacations but we did not let them.