The hotel is very good, the location is excellent and the people its very nice and polite, but I dont have a very good experience..First of all, our luggage doesnt arrive to the room, so 1 hour after we have to go down to ask for it..Other thing, we made a deposit charge during the check in for 1,500, then when we haved the dinner, the waitress told us that we doesnt have any deposit, so was a not nice experience with our restaurant guests, and I haved to go to the reception where they were still arguing that doesnt have anything even when I was showing the bank charge in the app and in the cellphone, then I have to go down at 1 am, showing the paper charge deposit…the last thing was that I was returning to the room at 12 am the next day and none of the keys were working, so I have to come back to the reception..its a very good 5 star hotel but with some mistakes