Absolutely the most disgraceful service from the hotel and wotif. We arrived late at night in bali, and after calling them 4 times to confirm our stay and airport transfers, they did not pick us up. We het there to a man laughing at us for not picking us up. Despite requesting a ground floor unit due to mobility issues, they had none available. The room was an absolute cess pool of filth, in which a animal would not be able to survive in. The bathroom was unuseable with mould filling every crevice and walls, and mouldy sheets, pillows cases and black liquid mould dripping from the fridge. Wotif promised to call me urgently at 9am the following morning, I'm still waiting for their call. I would absolutely avoid this hotel at all costs. Its unhabitable.