Staff is amazing, very helpful and always professional. They really went out of their way to help and always had a smile on their face. I booked a family suite, I got a regular suite (the family suite has 2 bedrooms living room 2 full baths terrace. I got 1 bedroom, 1 bed in the living room, 1 1/2 bath, no terrace). I talked to the manager, who denied it saying all rooms are different. Hotel needs a bit of maintenance (tiles around the bath tub were loose, shower is old, water infiltration in room). The property is stunning, clean and very quiet.