No helpful info on arrival (limited schedule for courtesy bus, quick garbled instructions with a pointing gesture regarding restaurant hours, no guidance on 'how to" in room eg. TV instructions, couldnt dial reception etc). Room was lovely, spacious and air conditioned and tea & coffee supplied but no toaster or microwave in room, and when we requested them we were denied. We were apparently in a "basic" room. The housekeeping staff were a delight, always friendly and helpful. Rooms were kept tidy and clean. I received a minor injury from the door of reception and the manager was very attentive and dressed the wound for me until I was able to get some dressings.The parking was easy and convenient so that was a big help in the middle of Burwood. The nights were also surprisingly quiet for an inner city accommodation. So while it wasn't perfect, now I'm aware of how it works I would stay there again.