Booked 2 nights at The Grove and was really looking forward to our stay; however it wasn’t quite up to the standard I expected.
Room had everything you need and was clean [which is expected]. The desk/dressing table could do with an updated larger wall mirror. Certain staircase and lifts could do with some TLC as they are worn!
Spa, was nice however facilities in the women’s changing room were not all working! Disappointing! You get the usually robe, towels, flip flops as you do in a “luxury hotel/spa”!
Food, I would say breakfast and dinner at Skewd were the highlight.
Breakfast had a variety of options from fresh fruit to cooked hot food. Everything was delicious, I tried a bit of everything.
Dinner at Skewd was lovely, service was great. The team bought out a birthday treat and shots on the house which was a nice touch.
Hotel Service, hit and miss with reception. when called they are quick to get you off the line, twice I was hung up on while still asking for something! Doormen and baggage porters were very friendly and courteous.
Very annoyingly, by magic…!!!! One of my sandals went missing from the room! I arrived wearing both on Friday and upon leaving it had gone missing! No one seemed to know where it had gone!!! I would have expected a courtesy call having left my details! Nothing a day later after leaving!!