A day after we checked in, Bellevue experienced a storm that knocked out the power. This left us without light, warm water, or amenities. We understood that this was out of the hotel’s control, but decided to ask what was going to happen due to being in town for a work conference I would need the electricity and water to get ready. We were told that our entire stay would be refunded if we decided to stay, so we decided to stay and see if the power could come back on. When the power was gone for 2 more days, we decided to ask if we could just get refunded and find another place. We were confronted by a front desk agent who was very unhelpful and demeaning. She called her manager who when was told about the situation started laughing on the phone at us. They said that because we stayed we would not be refunded, despite the specific instructions given to us previously. They would not budge and were very rude about the whole experience stating that “many people were staying despite not having power or amenities.” Coming from Florida where storms are plentiful, I have never experienced such a horrible and unprofessional stay even with the extenuating circumstances. When I called the help desk, they told me it was up to the property because refunding would “hurt their business”. 100% would not recommend staying at this property. Go across town and stay at the other Hyatt.