I need to start by expressing how incredibly disappointed and frustrated we are with our stay. We specifically booked this hotel for the amenities, particularly the jacuzzi and pool, which were key factors in our decision. Unfortunately, the amenities we were looking forward to were either out of service or completely unusable. The jacuzzi had only a cup of water in it—totally inadequate for use.
As if that wasn't enough, the hotel had only one working elevator for the entire building, leading to constant long waits. We were on the fourth floor, so we had to haul our luggage up and down the stairs, which were wet and slippery. The lack of a functioning elevator, combined with the wet conditions, made our stay incredibly inconvenient. To make matters worse, the room keys stopped working multiple times, forcing us to run back and forth to the lobby, adding more frustration to an already miserable experience.
In our room, the conditions were simply unacceptable. The couch was filthy, with visible brown stains and looked as though it hadn’t been cleaned in ages. The carpet had red splatter stains, and the toilet screamed loudly whenever it was flushed. It was clear that cleanliness was not a priority here, and it made us feel uncomfortable throughout our stay.
We were also unable to enjoy the fitness area, as it was constantly overcrowded with children running around and using all the equipment, preventing us from getting any exercise. And when we tried to speak to the front