Checked in after 9pm by Victoria, who led us through the process, answering our questions & offering tips for our stay. I was actually on crutches following a knee injury & she actually offered to change our room to one closer to the lift, which I thought very kind. She was also, our server for dinner the next day, again being very pleasant & attentive. That said, all the staff we came across were pleasant & approachable. As for the rooms, decent & clean, nice walk in shower which was great for me with an injured knee. Downside, room was on the main road & quite noisy at times. Also, noise from corridor was quite disturbing when other guests were returning to there rooms & also room service being delivered early hours. There were no sockets or charger points on the bed side of the room, but enough on the other side. Last little thing was the carpet in the 2nd floor corridor was quite loose & ruffled, probably more noticeable to me because of the crutches. Bottom line, would we stay here again? Yes, we would, good value & free parking.