The hotel staff were nice, but I had very limited encounters during my stay. The room was clean, but there was a ring around the jacuzzi tub. Very little hot water. I ran out of hot water every time I took a shower and it pretty much rendered the jacuzzi tub unusable. The bed was ok, but not memorable for comfort. The room could use some upgrades. The iron leaked water and the closet was missing the doors. While the room did have a work desk, there was zero outlets available to plug anything into in that part of the room. Overall I would stay her again, but from the pictures, I expected more.