I’m giving this resort a 3-star rating, as it does not meet the standards of a 4-star accommodation. The staff were wonderful, which is the primary reason for the 3-star rating. Special thanks to Nola, our housekeeper in Building 29; Sade at the Xamaica restaurant; Celensia at the front desk; and the friendly manager of Portifino. Their kindness and service were much appreciated.
However, the property itself is in need of significant upgrades. The pool shower fixtures were old, rusted, and barely functional. Many stairways were rickety and in poor condition. The rooms are outdated, with old furniture and fixtures in need of replacement. Although the water pressure in the bathroom was excellent, other aspects were lacking. The bathroom fixtures were outdated, tiles were cheap, and there were issues with water escaping from the shower door. Our first room was unclean, with visible black mold, which led us to request a room change. The second room, thanks to Nola’s cleaning efforts, was cleaner but still needs improvements. The patio doors and locks were outdated and insecure, and the patio furniture was old and dirty.
Additionally, we didn’t receive the beachside view we paid for. The food was average and could be improved, though the virgin drinks were good. The pools were a hit with my kids, and while the beach had a lot of seaweed, it was manageable.
In summary, while we enjoyed our time in Jamaica, I would not revisit this resort unless they make significant upgrades.