As a Peruvian, I’m very sad to leave a bad review for such a hyped hotel. We had an amazing trip to Cuzco including the service in general, and 2 other hotel stays. However, I gave Casa Andina multiple chances during and after our stay so they could rectify. But management was clueless. They will charge everything immediately though, and you’ll pay US pricing, cause nothing else is around for miles, which could be a good thing. Nonetheless the attitude and negativity from most of their employees was evident. The long waits to get a “Hello” from someone, or a server inside an empty restaurant! It made no sense. One thing is certain, you’ll get charge premium pricing nevertheless your experience, and you won’t hear no apologies, because they are right. Lots of wasted potential IMO.
Spend your hard earned dollars somewhere else. We went running back to real premium service in San Blas after 4 nights of waiting for the good service to manifest somehow.