6/10 Bueno
24 de octubre de 2024
Service and amenities needs to improve
Blackaddie is a beautiful building, with a sophisticated interior and gorgeous food in a lovely place. Where it needs to improve is in communication with guests-I was staying there alone and I was locked out one night. The owner came quickly but I had no knowledge of this. I was actually really upset at the time and after about it. It scared me.
My room was small as expected for the price and nicely done out but it lacked amenities. In the beverages offered, and also things like an iron and hairdryer. I enjoyed the Elemis products but they weren’t replaced and my bed was neither made, nor serviced properly for cups. I had a cup of tea in the same cup the next again day.
The best thing about Blackaddie is the house, the dining room, the bar and the food. When I asked for things they were given to me but wifi access was not visible in the room. When I asked, I was told it was there. It wasn’t.
Unfortunately, the bed was also uncomfortable.
I think it has all the potential but with my experience it is not currently 4 stars, and this is what I was expecting.
Cliente verificado
Viaje de 2 noches entre amigos
Opinión verificada de un huésped de Hoteles.com
