I made my reservation based on past experience at the Julien. I asked for an Executive Room with a bathtub, and it was especially important to have accessible grab bars. The room I received was very small with only a shower...no tub, and no accessible bars. I called the front desk and was told because I made my reservation through Hotels.com they couldn't provide my requested accommodations. There was no microwave, the curtain wouldn't completely close, a leg on the desk was broken, and the desk chair was in bad shaped and dirty. There was no lighting where the coffee pot was located. When we visited the pool area, the patio door did not work, and outside on the patio area, the wall is crumbling. The glass in the workout area was filthy. I was very disappointed! We tried to eat at Caroline's twice and were turned away because of their odd hours. This had always been one of my favorite hotels, but I will NOT return.