I really didn’t mind the hotel being a good 30 years out of date and in critical need of a revamp, or the old people home smell you get when you climb the stairs on the thread-bare carpet, as long as the bed was comfortable and I could get some sleep, especially after a 20 mile walk I had just completed.
Unfortunately, I think the last time the mattress was changed was before the turn of the century. It was horrible and unconformable. The springs where all protruding, it had zero cushioning left, was rock hard and tiny. I haven’t laid on such an uncomfortable bed in my life! And I don’t want to now what might have been living in it.
There is really no excuse for this, and frankly the cost of a new mattress is very small, especially compared to the bookings that should be rightly put off by my review. To me it showed a complete lack of care from the management about their guests…. Yes a hotel refurb will be very expensive, and you probably can't manage that, but new mattresses? Seriously, concentrate on the things that matter! Your primary object is to make sure people get a good night's sleep, after that its all window dressing.
As I said, the hotel is in real need of updating, which is a real shame as the food was beautiful! The bar is friendly enough, but again really outdated… who knows how old all the bar stools are, I suspect older than me, who is enjoying life in my 40s!