The staff at this facility were very professional, friendly and attentive. The breakfast is great and the service excellent even if you do not speak Italian. If you rent a car, which we did, they have gated parking in the back of the hotel. (Note: there is a small fee for this but well worth it, because finding parking in Tuscany in general can be like finding the holy grail. A word of advise, if you’ve never driven in Italy, don’t; rely on public transportation🤔😂. It’s a nice walk to the entrance of historical Sienna, where we always felt safe even during the night hours. The room might be a little small compared to American standards, but the view out the window and old wood gave the atmosphere we were looking for. Note: our room had a loft with the sleeping quarters on the upper level, the steps were steep; it was not a problem for us but if you have small children or a disability you might want to ask about it. If you need to know anything as the concierge, they are available 24 hours a day and even helped us order pizza for delivery to the hotel on the last night we were there. There is also a small tax you have to pay that is not included in the booking rate, but believe this is true throughout Italy. Overall a great experience and would stay there again.