2/10 Poor
Apr 6, 2025
Unilateral sudden cancel by the hotel
The booking is terrible. I make a reservation for this hotel (actually this is not a hotel. It is rental of the apartment) much more than 24 hours, which is specified in the notice from the hotel.
The booking should be confirmed in Hotels.com system, then I took my flight.
Once I arrive the airport, the booking was cancelled by the owner, and I had lost the stay of arrival date suddenly.
I have to spend a lot of time to find another hotel at the airport because the boarder control required filling the entry form including the accomodation in Malaysia.
Tourists who wan to stay this, they should another hotel dupilicately to avoid the situation I had experienced.
Verified traveler
1-night trip