As a four-star hotel, I anticipated a superior experience beyond a pleasant lobby. However, the room was outdated, featuring an uncomfortable mattress that transmitted every movement of my husband. Furthermore, the sheets were of subpar quality. Additionally, we received only one complimentary mid-sized bottle of water to share. When I requested another, I was informed that I would have to purchase it from the restaurant, which was highly priced . Consequently, I opted to purchase one from the convenience store. In contrast, the previous four-star hotel we stayed at provided us with additional as we checked out. Little things matter sometimes.