Overall, the property was clean, and tastefully decorated. The room itself was stocked with lotion, q-tips, robes, fridge, safe - and a welcome candy treat. Nice touch.
The daily breakfast, while 'enough' was always the same, and became un-appetizing after the 2nd day of a 7-day stay. Change the menu items.
What made this hotel extra, was the staff. Carlos, Alejandro, Jhon, Antonio - and all those whose names I have forgotten. They treated me like "familia." They escorted me at night, if I wasn't quite sure where a place was, offered dining, shopping and tour suggestions. Maria was caring, coming to the room to offer first aid, when my friend hurt herself. And Thomas Dorvaux, the General Manager was always around, ensuring everyone was attended to.
First trip to Cartagena, and not the last. I will return to this hotel