2/10 Poor
Jul 17, 2024
Don't take spa for granted
We booked the room a long time in advance to make use of the spa facilities. When we arrived we tried to get day access to the spa as specified in hotels.com. We were informed that this was wrong, price was per hour. On insisting, we were told they were fully booked for the day. On insisting further, we were finally offered 2 hours the next morning, but we had to leave and could not make use of the spa. As a note they are still selling day access to the spa on hotels.com. Additionally the garden closes in the evening and our room was not ready on time. All in all a bad experience.
Adam
Adam, 1-night trip