The hotel is run down, poor maintenance. The castle in particular is falling in disrepair, the main dining area is of poor quality, like a third rate cafeteria. On the main building that has the rooms, its poorly laid out, the rooms have just the bare minimum, the ambiance of the place is completely lost by lack of interest from the managers/owners. The personnel are very friendly and helpful. For the price, you can find lot better place to stay in Salzburg