The hotel is on an island with the river which runs through Tomar surrounding it.
On our arrival we could not see how to get onto the island and into the hotel grounds in our car, necessitating a phone call to the hotel reception. We were directed to drive over what appears to be a pedestrian footbridge which has a large ‘No Entry’ sign, but if look carefully, underneath is a very small sign saying ‘except for access to the hotel’, which we hadn’t previously noticed.
Once in the hotel grounds parking is easy and the hotel is set in lovely surroundings. On entering the hotel we were greeted by the hotel receptionist (Patricia) who immediately made us feel extremely welcome. She was very knowledgeable and helpful. Our room was superb, and our balcony overlooked a green space and trees at the front of the hotel.
The bed was comfortable, everything was spotlessly clean and breakfast was delicious.
All the staff were extremely pleasant, helpful and courteous. In fact something I really appreciated was the attention to detail, for example the staff noticed from my check-in details that my birthday fell during our stay there. Neither my wife or I had said a word so it was a complete surprise on the morning of my birthday they gave me with a slice of cake with a candle.
The hotel is also centrally located so you can easily walk to explore the town and visit the castle etc.
We very much enjoyed our stay here and we will definitely stay here again when we visit Tomar.