This hotel boasts an excellent location and serves a good breakfast. However, the rooms are in need of updating, and the staff could benefit from increased awareness. Some requests require multiple inquiries, while others are handled efficiently. Certain staff members show genuine care, while others seem indifferent.
For instance, the hotel has a pool, but there were no poolside towels. Despite asking reception and three different individuals, none arrived, leaving me to return to my room wet and partially unclothed, as the poolside restrooms were also devoid of towels. Additionally, after room cleaning, no toilet paper was added.
On a positive note, some staff members at the reception and in the restaurants were exceptional.