Where do I start...
Struggling to find any positive experience staying at Houstoun House.
I dont tend to leave feedback and have travelled for years.
Cleanliness
Horrific throughout the entire hotel, inc. hallways, room, lobby, bar, restaurant.
The hotel smells damp everywhere. The bar was probably the worst smelling.
The pint glass even smelt dirty, putting me off drinking my beverage.
Mould everywhere.
Condition
Wallpaper ripped off everywhere, stained carpets and filthy walls. Paintwork shocking everywhere.
The entire place needs a complete refurbishment.
Room
The room i stayed in...dear me, this is the first time I wanted to check out as soon as possible as the room was shocking.
- Mould everywhere in bathroom and bedroom.
- electrical sockets ill fitted with holes exposed.
- Bathroom tap missing handle.
- clumps of hair in the carpet (and hairclips)
- Terrible smell
- stains and dust all over the interior units
Comfort
2 single beds pushed together
- Bed sinks when lying on it
- Sheets didnt look clean and looked slept in
- Old furniture, Glass top on drawer table sliding off when trying to work off it.
Service
- Not the best. The breakfast staff were like robots and programmed to say the same things to all guests.
- £4 surcharge for most of the cooked breakfasts
- £4 surcharge for anything other than tea or coffee (ie latte, cappuccino etc)
I could honestly report more but my fingers are getting sore of typing.
Will never stay at this hotel again thats for sure.