Overall we had a great stay, the hotel was very clean and the check in/out process was very quick and efficient. They allowed us to check in early and check out late with no extra fee. The infinity pool and the staff servicing it were fantastic, always making sure we were happy with our sunbeds and trying to move us into ones with sun and vice versa. The pool bar was great and again the staff here were very helpful. Special mention to Hannington at the main entrance who was always greeting us, helping with our bags and to get taxis when we needed them. Staff like this really enhance guests stay and encourage them to return, so thank you Hannington!
There were a couple of negatives, the main one being the guy on the tours desk who was extremely unhelpful and showed no interest in trying to help us. He even said that bar a cruise and circus type show, there is nothing to do in Dubai at night... The other negative were the restaurant staff. We called to book dinner at their Plantation restaurant for their normal al acarte menu, however when we got there they told us it was a seafood buffet. There was no mention of this on the phone so we tried to cancelled our reservation, however the lady on the phone never made it. We then made a reservation somewhere else, to then be told their al acarte menu is in an ajoining bar. I feel their communication needs to be improved.
That being said we enjoyed our stay a lot. The rooms were clean, the bed was comfy and the location was ideal.