The hotel was dated and everything was to much trouble For them. on my booking I requested a baby cot, when we arrived there wasn’t one in the room not only that they had put us on the 2nd floor with no lift, we asked to be moved but there wasn’t any rooms available until our second week, so for the first week we had to lug 2 prams up and down the stairs, we asked to be moved to the ground floor, which was such a hard ship for them to swap a booking before they checked in. I also injured my knee whilst on holiday and asked for some ice A few times to take down the swelling, after the second time they told me I had to get it myself as I was taking up to much of there time, so I didn’t ask again! The swimming pool was filthy. Food service was shocking, we ordered a small lunch for our children we waited 30mins to be told it was sent to the wrong table, where they ate it, so they had to cook it again we waited another 10-15mins for one plate to be sent out and the second one followed around 15mins later! Bearing in mind we ordered two of the same dish! We ordered Food a few times Thinking it might have just been a busy day but on average we waited at least 30-45mins for two plates of lunch, and most of the time there wasn’t anyone in the restaurant. when we complained about the slow service and hairs in our food we got shouted at and they said “we don’t need your money, you can leave and stay somewhere else”. Would not recommended this hotel! They made us feel unwelcome.