The hotel and room are beautiful, we stayed 9 days party of 4. My daughters sheets were dirty upon arrival, in her room, they don’t have any house keeping, and there is nobody that u can talk to or request anything from. The biggest problem was not having enough towels to shower with. 9 days and only a few towels that remained wet and never replaced, no extra trash bags so the trash kept piling up, we had to buy trash bags, coffee, sugar,. Had coffee maker but no coffee or sugar, there was a lot of construction but that did not bother us, but when power was lost a total of three days off and on, we were not happy, we had no air no tv and some of the food we bought like ice cream melted. This hotel would of been so much better if we were able to communicate with somebody, it did have security downstairs, but they told us to send message to the fake concierge non existent. Also one of the bathrooms shower overflowed everywhere they did come to fix the shower but never responded to nothing else, so all this being said, the hotel would of been perfect, if it was complete it is still under construction and there is no help from anyone there. Bring your own towels and accessories , oh and also we had to purchase toilet paper too from the supermarket
We stayed in the penthouse and the room despite everything, the room was beautiful, but I don’t think we would stay here again. Also we had a car rental, the roads are not made yet but they weren’t that bad.
Need communication