100% recommend staying here! We were greeted by the warm and friendly Alberto, who explained that this hotel was a family home at one point- very beautiful and well maintained with pride. It has so much character. During our 5 day stay, Alberto and all staff members were ultra helpful and charming. Alberto helped us arrange transportation to Vilcabamba and recommended things to do in Cuenca. I never expect people in other countries to speak English to us, but Alberto has perfect English, which is a nice bonus!
Location is perfect- about a 5 minute walk to Parque Calderon and the bustling city center. There are lots of shops and restaurants nearby so you can take your pick with any type of cuisine.
Our room had a private bathroom and was spacious.
Breakfast each morning was prepared fresh with varying items from day to day. One morning is French toast and fruit, the next is avocado toast and eggs. We were always pleasantly surprised!!
I cannot complain about one thing. If you are still debating which hotel for your Cuenca stay, you should choose this one.