2/10 Mediocre
4 de agosto de 2024
Our flight arrived ar Noibai airport at 11:00pm. Paper work and call taxi to get to NVT housing at 11:45pm. When we arrived and realized no one knows NVT at this condo building and we have no idea to contact to the NVT owner. After alot of askings and we finally got the owner phone. We called and happy then he said it is too lale to checkin and we have to wait tomorrow. I was very upset and no way to contact Experdia at this moment for help. Finally we ask the taxi to look for our family any hotel nearby to sleep over for a night. It was hard since they all booked. But still lucky we found one nearby 3 blocks away and this hotel was terible. The owner of NVT HOuSING offered a taxi to take us back to hos NVT HOUSING the next day. The ower refuse to refund me one day but it is ok.
My experience for booking this type of housing is a mistake between Experdia and the Owner due to the condo has no idea that the NVT HOUSING hotel unit for rent. Also expedia has no support (virtual agent AI get lost and waiting for the real agent takes time and they have to find the guy to put the unit for rent). There is no international hot line support and if I don't have internet then I will be lost.
Expedia should correct this type of business to beter understanding the local business here. The Agency has no office here. I learned and have the same issue for my next checkin my "Vinhomes Riverside Luxury Condo" in Hochiminh city. This time with the help of Experdia it was OK.
Hoa
Hoa, viaje de 2 noches en familia
Opinión verificada de un huésped de Expedia
