2/10 Poor
Oct 3, 2024
Not what we booked & poor communication
We booked a double room & private bathroom, toiletries, laundry , air conditioning & coffee making facilities. We had to share a bathroom with 2 other apartments , a sofa bed vs a double bed & there were no toiletries & actually no toilet roll, a fan & no air conditioning & no laundry facilities .we also had an issue checking in , initially they had no record of our booking & told us it had been through Expedia ?? We tried to escalate to Hotels.com but they don’t read the emails properly !
Alan
Alan, 2-night trip