It was more than we expected from a small city hotel in just about every way: staff were so warm, friendly and caring; the rooms were furnished, decorated and maintained to a high standard; the beds were large and great quality and the bed linens welcoming. Coffee, teas and little snacks (biscuit, sweets etc.) available around the clock. And a great location - we thought we were going to tram/bus into the centre but after doing that once, we walked it every time.