Once one gets through the complicated directions to gain access to the unit, it is minimally but professionally appointed. Cleanliness A+.
At time of stay, Kasa has two Charlotte properties: one has a high nightly parking fee, the other does not. If you didn't read all of the fine print, the parking fee accumulation at check-in will make you gasp.
Once we checked-in, we were notified of "exposed nails in the rug," but not before we punctured our feet. We ran the dishwasher twice, the second time it flooded the floor.
At this property hanging just inside the door are 4 items: 2 building key fobs, 1 garage remote, and a 4" laminated paper parking pass to hang on the rearview mirror. If you fail to return ANY of these items, you will be charged a hefty 3 digit fee. At check-out I made the mistake of not returning the 4" parking pass; it was left hanging in the rental car. I was charged the fee that is nearly double the nightly rate. Yes, double for this unnumbered, non-electronic laminated paper.
Positively: Our unit had excellent cleaners and nice furniture. Kasa customer service is timely in responses with absolutely no flexibility.