2/10 Mediocre
18 de julio de 2024
SCAM! SCAM! SCAM! STAY AWAY!
THIS HOTEL IS A SCAM! DO NOT BOOK THIS HOTEL! I tried to get in touch with the property after booking to get the check in info and was told to pay a lot more extra because they posted the wrong price. I declined and was told that I will get my money back since it was their fault. Did not receive my money or hear back from them after that conversation, so decided to contact them again. The same thing happened with all the lies and promises that they already contacted hotels.com regarding my refund. I finally got in touch with hotels.com to get this issue resolved. I was told by hotels.com that those people refused to give me my money back even though I have all the proofs that they promised to give me my refund. I was told by hotels.com that there was nothing they could do. I was so frustrated and felt betrayed by.com that they would let a scammer posted on their website and scammed me my money without able to do anything about it. I never had any issues with previous bookings at hotels.com because it’s a legitimate website that I had booked before and trusted. Hotels.com should check backgrounds and legitimacy of those properties that are posted on their website. Anyway, I finally was able to talk to someone from hotels.com who understood my situation and what I had to go through and decided to refund me my money back. I have to write this review to warn others about this property. I have also filed a complaint against this property and hope that they would be taken down.
Cindy
Cindy, viaje de 4 noches en familia
Opinión verificada de un huésped de Hoteles.com